Case studies

The ROM2 framework, applied.

Six dimensions of CoE maturity, each evidenced by real engagements. The same framework behind the CoE Maturity Assessment.

ROM2 dimension

Strategy & Governance

Aligning automation activity with organisational strategy. Governance structures, prioritisation frameworks, and the decision-making infrastructure that keeps a CoE operating with purpose.

Cross-functional CoE Governance

Establishing a cross-functional working group from scratch to align a Blue Prism CoE with IT infrastructure, operations, and the wider business — turning foresight into a structural feature of how the programme operated.

Strategy & GovernanceCoEWorking GroupFinancial Services
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ROM2 dimension

People & Capability

Building and sustaining the human capability that automation programmes depend on. Developer development pathways, capability assessments, and the knowledge structures that survive team changes.

Building a CoE from PoC to Production Scale

Growing a Blue Prism CoE from a BA manager and two developer-trained BAs into a fully structured team — and the architectural decisions that kept the programme running sustainably as it scaled.

People & CapabilityCoETeam StructureArchitecture
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ROM2 dimension

Design & Development Quality

The standards and practices that determine whether automation is maintainable, testable, and safe to operate at scale. Architecture patterns, exception handling, technical debt, and the governance of quality.

Engineering Quality Into a Blue Prism CoE

Introducing development standards, a full SDLC, design authority, peer review, and shared process and object libraries into a growing Blue Prism CoE — none of which existed at the start.

Design & Development QualitySDLCDevelopment StandardsCoE
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ROM2 dimension

Pipeline & Demand

Managing the flow of automation opportunity from initial identification through to delivery. Demand management, process assessment, and the operational mechanics of keeping a pipeline healthy.

Demand Intake and Pipeline Visibility

Building a front door for automation demand — a self-service intranet intake page, BA-led feasibility review, and full Jira and Confluence pipeline visibility that kept the programme and its stakeholders aligned from first request to production delivery.

Pipeline & DemandDemand ManagementIntake ProcessJiraFinancial Services
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ROM2 dimension

Operational Excellence

The infrastructure, configuration, and operational practices that determine whether automation runs reliably in production. Resilience, disaster recovery, MI, and Control Room operations.

Disaster Recovery as a Service

Designing, implementing, and operating a full DRaaS programme for a production Blue Prism environment in UK financial services — including multiple weeks of real workloads running against DR infrastructure.

DRaaSInfrastructureResilienceFinancial Services
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ROM2 dimension

Continuous Improvement

The practices and mechanisms that allow a CoE to evolve — measuring what matters, acting on what the data shows, and building the feedback loops that prevent stagnation.

Dynamic Process Orchestration

Replacing Blue Prism's native scheduling model with a priority-driven orchestration architecture — a 24/7 parent process, dynamic resource utilisation, and programmatic email handling via Microsoft Graph API.

Continuous ImprovementProcess OrchestrationWork Queue ManagementMicrosoft Graph APIFinancial Services
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Not sure which dimensions apply to your programme?

The free CoE Maturity Assessment scores your programme across all six ROM2 dimensions.

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